ZebPay Review 2023: Features, Fees & Security

ZebPay is a great option for Australians who want a beginner-friendly way to buy crypto with top security features, low trading fees, support for SMSF accounts, and the Lightning Network.

We work with partners that may result in MoreCrypto earning a small commission. Read our affiliate disclaimer for further information.

Our Takeaways

ZebPay is becoming a popular cryptocurrency exchange in Australia, offering a simple on-ramp for AUD deposits to invest in crypto. The platform offers low trading fees of 0.4%, a user-friendly mobile app, and the ability to make instant peer-to-peer Bitcoin payments via ZebPay’s Lightning Network feature.

Exchange Name	ZebPay
Core Services	Fiat/AUD to crypto trading
Available Cryptocurrencies	Bitcoin, Ethereum, Ripple, EOS, Litecoin, Bitcoin Cash, PAX Gold, 0x
Payment Options	Bank transfer, POLi payments
Deposit Fees	None
Trading Fees	0.4%
Withdrawal Fees	Free
Mobile App	Yes (Android and iOS)
Suitable For	Beginners who want to use AUD to buy and hold crypto

What Is ZebPay?

ZebPay is a cryptocurrency exchange that provides investors and traders across 156 countries with a simple way to purchase cryptocurrency directly with fiat currency. Established in 2014, ZebPay has served over 5 million users worldwide and is currently headquartered in Singapore. Tailored to suit beginners looking for a safe and easy way to buy crypto instantly, ZebPay simplifies the world of cryptocurrency for regular people wanting to get involved with crypto.

Pros & Cons

Top ZebPay Features You Should Know

Easy to Use Platform

ZebPay does not offer all the bells and whistles of a global exchange such as Binance or Kucoin but it’s not intended to. Its trading interface and selection of cryptocurrencies are somewhat limited, however, the Zebpay platform is the ideal starting point if you want to purchase cryptocurrencies without being overwhelmed.

This exchange provides you with a clutter-free mobile app that presents only the crucial information you need to make a purchase. For many, the display will be quite refreshing from other exchanges that tend to make trading seem more complicated than it needs to be.

Direct Fiat to Crypto Trading

ZebPay provides an easy fiat-crypto on-ramp for people located across 163 countries. While the liquidity and trading volume on this platform does not compare to that of the largest exchanges, the direct fiat to crypto pairs can be an attractive option for Australians looking for an uncomplicated experience. The direct AUD to crypto trading means that no currency conversion fees are incurred.

Lightning Network

ZebPay was one of the first exchanges to add the Lightning Network capability to their platform and is coherent with their push to educate and demystify the world of cryptocurrency for everyday people. The network allows you to buy goods and services at online retailers using Bitcoin.

Just identify the store, copy and paste the invoice of the product or service you would like to avail from within your ZebPay account, and hit send and your Bitcoin payment will go through in seconds.

Educational Resources For Beginners

ZebPay is a platform tailored to beginner audiences so it makes sense that they would provide some educational resources to go along with their easy-to-use platform. ZebPay has an accessible beginner’s guide to crypto as well as several videos covering more intermediate topics.

On ZebPay’s videos page, you have access to a wide range of brief educational videos. While these videos are short and to the point (which is a plus), many of the educational videos are more slideshows of words and images rather than interactive and engaging videos with real people teaching.

The level of information is tailored for the beginner where complex blockchain jargon is excluded. A monthly report is also issued which summarises the outcomes of the crypto market, including market updates, price analysis of certain coins, and any relevant news. 

Investing Through Your SMSF

For investors wanting to invest through their Self Managed Super Fund (SMSF), ZebPay offers an easy way to do so. They boast several attractive features which make their platform seem particularly well suited to investing through your SMSF, including:

• Specialized partners to audit and manage your SMSF crypto investments.
• Instant trading on mobile and desktop.
• Bank-grade security.
• Support for bank and instant POLi deposits.
• Over-The-Counter (OTC) desk for large trades.

Having features like specialized SMSF support that can guide you through the process step-by-step is a great way to make investing in crypto through your SMSF accessible, and ZebPay stands out as one exchange that places a large focus on facilitating SMSF investing.

For more information, you can read our Australian guide for crypto SMSF.

Is ZebPay Safe To Use?

ZebPay is a safe and secure platform for obtaining cryptocurrencies in Australia. The platform incorporates security and privacy into its digital infrastructure and includes several other features to safeguard the assets and privacy of its customers. The exchange employs a multitude of security measures to protect the integrity of its digital infrastructure as well as customer assets and funds.

Since launching in 2014, the AUSTRAC registered ZebPay has handled billions of dollars worth of customer assets and there have been no major security incidents or hacks.

What About ZebPay Fees?

ZebPay charge zero fees for deposits and withdrawals of AUD and crypto. However, a blockchain fee will apply to withdrawals of crypto. The fee will be dependent on the asset withdrawn as well as network congestion.

ZebPay charges a flat 0.4% trading fee across all trading assets which is very competitive when compared to other Australian exchanges such as Swyftx and Digital Surge which charge 0.6% and 0.5%, respectively.

Accepted Countries

ZebPay supports over 3 million crypto investors and traders across 162 countries including Australia, Thailand, Canada, Hong Kong, and Singapore. However, if you’re located in the United States of America (USA) or New Zealand then you will need to find an alternative exchange as ZebPay is not licensed to operate in these countries.

To find out which crypto exchanges are the best in the USA and New Zealand, you can read our review articles below:

• Best Cryptocurrency Exchanges In The USA
• Best Crypto Exchanges In New Zealand

Getting Started With ZebPay

ID Verification And Limits

ID verification is mandatory to trade cryptocurrency on ZebPay. Australian customers are required to provide the standard AUSTRAC-required 100 points of identification.

The overall Know Your Customer (KYC) process takes approximately 5 minutes if you have the documents ready to upload, however, you may have to wait a few hours for ZebPay to approve your ID document.

Deposit Methods

Zebpay supports bank transfers and POLi deposits of AUD to your wallet. Deposits via PayID or credit card are unable to be undertaken which represents a disadvantage amongst its competitors.

• Bank Transfer: Your bank details will need to be approved before you can deposit funds and buy crypto. Bank transfers generally take about 1-2 business days for the deposit to go through.
• POLi: The limit for POLi deposits starts at $2,000 within 24 hours and can be increased depending on trading activity. Deposits are generally processed immediately and credited to your account instantly, but the first deposit can often take up to a day to go through.

Ease Of Use

The ZebPay interface simplifies the world of crypto in a very accessible way. It has been designed to reduce clutter and provide a clean trading experience that is perfectly suited to beginners. When you first log in, the dashboard is shown, displaying your crypto portfolio holdings and current balance. This is where you can deposit and withdraw funds from your ZebPay account.

The crypto buying process of ZebPay is extremely simple. On the left of the interface, you will have several trading pairs offered, which brings up a screen where you can easily enter the amount of AUD you want to invest.

While simplicity is ZebPay’s primary goal, traders who want live price displays and a bit more insight into the markets may find the trading interface too simplistic.

ZebPay does offer charts with TradingView, however, advanced traders who want full access to charting tools would probably be better off using a more robust exchange such as FTX.

Customer Support And Reviews

In terms of customer support, ZebPay’s help page offers a solid library of support articles for Frequently Asked Questions (FAQs). There is an abundance of very helpful and easy-to-understand information on how to sign up and use the ZebPay platform.

If you need to get in touch with the ZebPay customer service team then the only available method is via an email ticket. Live chat is not supported which is a disadvantage since most Australian platforms have this feature available.

Mobile App

ZebPay offers mobile phone apps that are compatible with iOS and Android devices . The apps provide all the features of the online version with a clean display that shows the most important information they need to buy or sell cryptocurrency.

Security Measures

According to ZebPay’s website, they pride themselves on adopting the highest measures of security, so you can trade cryptos stress-free.

ZebPay:

• Has achieved ISO 27001:2013 certification for ISMS – Information Security Management System.
• Is GDPR compliant and continues to maintain the highest standards of security to ensure the safety and integrity of data.
• Are members of the Bitcoin Association Switzerland and the Switzerland-based Crypto Valley Association.
• Is registered with AUSTRAC.

Coin Storage in Cold Wallets

ZebPay stores 98% of cryptocurrencies in cold, offline storage that is signed using HSM on air-gapped machines located in different cities and countries. This provides a high level of security and meets industry standards for fund storage.

Omnitrixx and Distributed Cloud Platforms

ZebPay’s transactions are secured by a proprietary security protocol and platform Omnitrixx, which enables a multi-chain security system. This system secures and protects all transactions between cold and hot storage wallets.

Additionally, all funds stored on ZebPay cannot be breached or accessed from a single geographic location or by a single person. All hot wallet transactions on ZebPay are signed using systems across different cloud platforms.

Infrastructure and 3rd Party Security Testing

The platform’s infrastructure is secured behind firewalls. ZebPay claims that all their employees undergo thorough background verification and are given only the access they need to perform their specific roles (bucketed access). All facets of the platform and its products are subject to regular testing by security experts both inside and outside ZebPay.

Bug Bounty

ZebPay offers a unique Bug Bounty security feature that encourages and rewards security researchers and the community to test their platform and find any issues that might put their security at risk.

ZebPay Alternatives

The following crypto exchanges offer similar, if not better, products and services compared to ZebPay.

• Swyftx (best overall Australian exchange). Swyftx is our best-rated cryptocurrency exchange that is available for Australian investors and traders. The platform has a wide variety of features including a well-designed user interface, deep liquidity, low spreads, DCA, and advanced trading tools. The platform also supports more than 270 digital assets which are significantly more than ZebPay.
• Digital Surge (best exchange for beginners). Digital Surge is a beginner-friendly platform with low trading fees (0.5%), more digital assets are supported (270+), and it provides a few innovative features including in-built tax tools and the ability to pay Australian bills with Bitcoin. Digital Surge supports Australian investors.
• CoinSpot (most trusted exchange). Coinspot has been offering a highly secure platform for Australian investors to buy and trade crypto for a long period. This has resulted in Coinspot earning the reputation of Australia’s most trusted cryptocurrency exchange.
• Independent Reserve – Independent Reserve is a trusted Australian exchange with a strong reputation for providing excellent OTC and SMSF services. Beginners can deposit and use AUD to buy 27 digital currencies on a simple and easy-to-use platform.

Frequently Asked Questions

Does ZebPay have a Mobile App?

ZebPay offers a mobile phone app for iOS and Android devices. Similar to the online version, the mobile app version of ZebPay is user-friendly and allows you to buy and sell crypto instantly.

Does ZebPay Support Australian Traders?

Along with supporting 156 countries worldwide, ZebPay is available for Australians to use. The platform offers a number of trading pairs involving AUD, making it convenient for Australian traders to buy and sell cryptocurrency without converting their AUD first.

Is ZebPay Safe to Use?

It seems that ZebPay is a safe platform to use. Since its launch in 2014, ZebPay has handled billions of customer assets and is considered a legit crypto exchange. There have been no major security incidents, hacks, or loss of users’ assets on the platform, and they have a number of security features and take their platform’s security very seriously.

What Customer Support Does ZebPay Offer?

While Zepbay does not offer a live chat, ZebPay’s help section has answers to common questions. You can also submit support tickets there or contact ZebPay on social media if you need someone to personally help you with your issue.

Does ZebPay Require KYC?

Yes. All users wanting to buy crypto need to complete a KYC procedure to be able to use the platform. Personal identification documents (100 points) are required to prove identity and comply with local regulations.

Our Verdict

Overall, ZebPay is a highly suitable crypto platform for beginners. The platform simplifies the experience of buying cryptocurrency where you can easily deposit and use AUD to obtain cryptos such as BTC, ETH, ADA, LTC and BNB. The clean and uncluttered design of the interface may not suit serious traders due to the lack of advanced trading features and limited trading pairs.