Digital Surge Review: Read Before Using

Digital surge review

Digital Surge is a trusted cryptocurrency exchange that provides Australians and New Zealanders direct access to buy Bitcoin and over 270+ other cryptocurrencies. In this review, we’re going to give you an overview of the key features of this cryptocurrency exchange, how it stacks up against other Australian-based exchanges, and whether it’s the right choice for your investing needs.   

Any affiliate links with our partners may result in MoreCrypto earning a small commission or compensation at no extra cost to you whatsoever. 

What Is Digital Surge?

Digital Surge is a Brisbane-based cryptocurrency exchange that provides Australians and New Zealanders with an easy way to buy, sell and store over 270+ cryptocurrencies. From the beginning, Digital Surge’s founders, Dan & Josh, have been on a mission to simplify the world of cryptocurrency for everyday Australians. They believe that crypto should be accessible to all and are intimately involved in the local Aussie crypto community, running a number of grassroots events for anyone interested in digital currencies. 

Digital Surge is perfectly suited for both beginners and experienced investors who want an enjoyable trading experience, offering a range of advanced order types and trading features on its user-friendly interface. Digital Surge supports Australian and New Zealand users only.

Advantages & Limitations

Is Digital Surge Safe To Use?

Digital Surge is a safe and trustworthy cryptocurrency platform that implements best-in-class security measures to protect customer stored funds and assets. Since its establishment, there have been no reported hacks or security breaches that have resulted in the loss, theft, or damage of stored assets. 

Security measures in place to safeguard their digital infrastructure include the use of highly sophisticated multi-layering, storage of customer funds in hot and cold wallets, regular third-party security reviews and updates, encrypted SSL traffic, hashed and salted passwords, closed network environments, and segregated customer information from database and codebase.  

What Are The Trading Fees?

Digital Surge charges a flat fee of 0.5% to buy and sell crypto. Based on our research, this is quite competitive when compared to other top Australian crypto platforms like Swyftx (0.6%), CoinJar (1%), and Independent Reserve (0.5%). Users that trade high volumes on Digital Surge will be charged a lower fee based on a rolling 30-day trade volume.  

The trading volume is calculated every 1 hour, and the trading fees can be reduced to 0.1% if the volume exceeds 1 Million AUD. Below are the trading fees with a fee comparison table showing various exchanges available to Australians.

Trading Fee

0.50%

0.40%

0.30%

0.20%

0.10%

Volume (<30 days)

<$100,000

$100,000 to $250,000

$250,000 to $500,000

$500,000 to $1,000,000

$1,000,000+

Top Features You Should Know

User-Friendly Trading Interface

For a cryptocurrency platform that is tailored to beginner investors, the Digital Surge trading interface is one of the best in the Australian market. The platform is designed with simplicity and everyday use in mind, however still retains a high level of practicality and functionality

The account interface is split into four categories (dashboard, wallets, buy & sell, and markets) that can be navigated using the tabs at the top of the page. 

  • The dashboard tracks the total value of the user’s portfolio over time, a customisable list of top-performing digital assets, and links to the latest crypto news articles.
  • The wallet tab displays the digital assets stored and their balances, with options to buy and sell.
  • Trading crypto is achievable in the wallets and markets tab, however, more functionality is offered on the buy and sell tab. Users have the option of selecting a trigger price for a particular asset that they want to buy or sell at. If the market price reaches the trigger price, then the transaction will be executed.
Each part of the interface is clean and visually intuitive which means that the learning curve for beginners finding their way around the platform will be short.

Other features include the ability to create price alerts for specific cryptocurrencies and set up recurring buys, otherwise known as Dollar-Cost-Averaging (DCA). Recurring buy is a strategy to manage price risk when buying cryptocurrencies. Rather than buying the whole amount of crypto in a single transaction, recurring buys allow the asset to be purchased at regular intervals using small amounts of funds. This decreases the potential risk of paying too much for an asset during times of market price volatility

digital surge recurring buy

Low Fees and Competitive Spreads

The flat trading fee of 0.5% per transaction is very competitive in the Australian crypto market. Digital Surge indicate that they are able to offer tight spreads of around 0.4%. Beginner investors should note that the spread unrelated to the trading fee. The spread is the difference between the buy and sell price of a digital asset. 

24/7 Australian-Based Customer Support

Given that Digital Surge’s platform is tailored to suit newcomers to crypto, they also pride themselves on providing highly responsive and personalised customer support. The friendly customer support team at Digital Surge are located in Australia and have received outstanding reviews for a prompt and helpful service.

Buy Over 270+ Coins Direct Using AUD

With 270+ coins available on their platform, Digital Surge boasts the widest selections of cryptocurrencies of any Australian-based cryptocurrency platform. Cryptocurrencies can be easily purchased using AUD meaning that currency conversion fees are not incurred. Buying and selling digital assets can be undertaken on the Buy & Sell page within the trading interface. 

In-Built Tax Tool Calculators

The Australian Tax office (ATO) regards cryptocurrencies as assets or property and they are therefore subject to Capital Gains Tax (CGT). Capital or financial gains that are obtained through the buying, selling, or trading of crypto must be reported to the ATO as part of the annual tax return. Net losses during the financial year may be considered capital losses. For more information on the tax implications associated with crypto trading, please read our informative guide.

Digital Surge has partnered with Koinly and CryptoTax to provide its customers with a hassle-free way of generating crypto tax reports. These can be used to inform the preparation of a tax return. Digital Surge is one of a handful of Australian cryptocurrency exchanges to offer this service.

Crypto Education Hub

Digital Surge stands out from the competition by offering a fully integrated education hub called Crypto Simple, which is for anyone who wants to learn about cryptocurrency and investing in crypto. The education will feature a wide range of premium educational content that breaks the world of cryptocurrency investing down in a way that is simple and easy to digest for anyone new to the space.

Accepted Countries

Digital Surge’s trading platform is for Australians and New Zealanders only. However, it’s crypto education hub, ‘Crypto Simple’ is a helpful resource to people all over the world.

Getting Started With Digital Surge

Account Creation

Creating an account with Digital Surge requires users to go through a simple registration process (less than 5 minutes to complete). Verification of an email address completes the basic account creation process, allowing users to log in to their Digital Surge account. 

ID Verification

Verification of the user’s identity is required to be completed before the account wallet can be funded with AUD. As Digital Surge is registered with AUSTRAC, Digital Surge is required under Australian law to obtain details of its customers. Digital Surge uses RapidID to ensure the identity verification process is as fast, seamless, and secure as possible. Users will need to provide a form of Australian government-issued identity documentation such as a driver’s licence or passport, and a smartphone camera for a facial recognition check. 

Users will need to activate the Two-Factor Authentication (2FA) to provide an additional layer of account security. 2FA is a security process where two different methods of authentication are required to verify identities.

Deposit Options & limits

Digital Surge offers instant and free deposits through PayID and Osko. They also offer fast deposits through POLi payments (fees starting at $2 and capped at $3.30). Currently, you cannot buy crypto using a credit card, cash deposit or with PayPal through Digital Surge.

PayID and Osko payments are now available for all accounts, which means users can enjoy safe, free and instant deposits and withdrawals.  

Deposit Method

PayID (instant)

OSKO (BPAY)

POLi (instant)

Deposit Fee

None

None

$2.00

Daily Limit

$20,000

Depends on bank

$8,000

Trading Experience

Digital Surge’s interface is a simple and intuitive Dashboard, allowing users to get an uncluttered overview of their portfolio and how their investments are performing at a glance. From the home screen, users can easily keep tabs on their favourite coins (in their personal watchlist) while also seeing which coins are performing the best in the ‘Top Gainers’ section. 

 

By clicking through on any of the main tabs, users are taken to a full view of that page with all the information they need laid out in a logical and easy-to-understand way.

From the home screen, users can easily keep tabs on their favourite coins (in the personal watchlist) while also seeing which coins are performing the best in the ‘Top Gainers’ section. 

By clicking through on any of the main tabs, users are taken to a full view of that page with all the information they need to be laid out in a logical and easy-to-understand way.

The menu icon in the top-right hand corner will reveal a number of the platform’s other unique feature, including:

  • Price Alerts – The ability to set up price alerts on any cryptocurrency so you can be notified when a coin you watching reaches a certain price.
  • Trigger Orders – Trigger orders (i.e. stop loss and take take profits orders) allow users to set the price they wish to buy or sell at and have the order automatically placed when the price is matched. Unlike most exchanges, Digital Surge don’t lock your funds when you place a trigger order. This means you can create multiple trigger orders (ideal if you have a variety of trading strategies), and whatever one order hits first will be successful.
  • Recurring Buys – Digital Surge allow users to set up recurring buys (dollar cost averaging) allowing users to automate their crypto purchases.
  • Paying Bills with Bitcoin – Digital Surge make paying bills with BTC fast, safe and easy. Users can now pay any Australian bill or credit card that has a BPAY biller code with Bitcoin, the most popular cryptocurrency in the world. Click here for more information.
  • Live Chat – Digital Surge provides 7 days a week live chat to all of its customers.

To buy or sell cryptocurrency, users can click on the buy/sell button of each asset, which will bring up a live chart and price in AUD. There are fields to enter in the amount you would like to buy in AUD, how much of that cryptocurrency you will receive, as well as a display of how much you have in your bank account.

Customer Supports and Reviews

The customer support team at Digital Surge is highly rated and can be reached through the website/app’s live chat or via email. On average, the response time of the live chat is less than one hour.

Digital Surge also provides an interactive Bitcoin wizard to help users get started. There is a FAQ section on the website that answers the most commonly asked question related to Digital Surge, along with an integrated crypto education hub tailored for beginners learning about cryptocurrency.

By searching ‘Digital Surge Review’ in Google, we found a number of comments on popular feedback sites such as TrustPilot and Review.ioOverall, the ratings on Digital Surge are more than 4.5 out of 5 stars, and the general feedback is very positive.  Digital Surge was also the first exchange in Australia to offer a Live Chat, showing their commitment to their users.

Mobile App

The Digital Surge platform features a mobile app that allows users to access all the functionality and features of the desktop version. The app is compatible with both iOS and Android mobile devices. Biometric fingerprint or facial recognition log in can be set up which is a unique security feature that is not commonly available on most Australian crypto mobile apps.

Is Digital Surge Legit?

Digital Surge is a legitimate cryptocurrency exchange that is registered with AUSTRAC. AUSTRAC are the government body that enforces financial laws to minimise the risk of criminals using cryptocurrency exchanges for money laundering, terrorism financing and cyber-crimes.

The Anti-Money Laundering and Counter Terrorism Financing Act 2006 requires regulated entities to collect information to establish a customers identity, monitor transactions and report to AUSTRAC transactions or activity that is suspicious or involves sums of money greater than $10,000.

Alternative Exchange Options

Users who don’t really find what they are looking for in Digital Surge may want to consider Swyftx or CoinSpot as alternatives. Both exchanges are Australian-based, are highly reputable and possess a similar array of features to Digital Surge.

Frequently Asked Questions

Is Digital Surge legit?

Digital Surge is a legitimate Australian-based exchange that is registered with AUSTRAC. AUSTRAC is a government body that enforces financial laws to minimise the risk of criminals using crypto exchanges for money laundering, terrorism financing and cyber crimes. 

Are There Any Transfer Limits?

Digital Surge has a daily deposit and withdrawal limit of $20,000, which can be increased to $100,000 upon request.

How Do I Pay Bills Using Bitcoin?

Digital Surge customers are able to pay their bills or credit card that have a BPAY biller code with Bitcoin. Users can follow a payment wizard which will provide the option to make a BTC payment to a BPAY bill, credit card or Australian bank account. Once the payment option is selected, the funds are taken from either your Digital Surge wallet or an offline cryptocurrency hardware wallet of your choosing.

Learn more about paying bills with BTC here.

Is there a Digital Surge Mobile Phone App?

Digital Surge have an android mobile phone app, however it is not available through the regular app store. Installing it is easy and you can find out how to do so here. Digital Surge have indicated that an iOS app will be made available in September 2021.

Does Digital Surge Allow Investing in Cryptocurrency using SMSF?

Australians wanting to invest with their Self Managed Super Fund (SMSF) can open an account with Digital Surge to do this. Investors can easily purchase a wide range of cryptocurrencies (270+) with their Australian Super. Digital Surge’s platform also offer Trust and Company accounts.

Does Digital Surge Support Users In Other Countries Besides Australia?

The Digital Surge platform is only available to persons residing in Australia and New Zealand. If you are living in a country other than Australia or New Zealand and want to buy / sell cryptocurrency , then you will need to use a different crypto exchange.

Does Digital Surge have a Referral Program?

Digital Surge offers an outstanding crypto affiliate program that few other Australian exchanges currently do. Digital Surge pay out 50% of fees collected on all trades made by accounts all users have referred. This allows users to earn a passive income for ferring friends and family to Digital Surge.

Our Verdict

Overall, Digital Surge is a uniquely user-friendly Australian-based crypto exchange with an immaculate security record and competitive fees. Compared to other exchanges, it has a wealth of educational content and is a very easy to use platform for buy, trading and selling crypto in Australia. 

Users that are looking for a Bitcoin and cryptocurrency exchange with low trading fees, an easy user experience and excellent customer service may want to consider Digital Surge. We find Digital Surge will be best suited for beginners and experienced traders alike.

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